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So you've found the perfect piece of furniture for your home. How do you keep your furniture looking like the day you bought it? The everyday happenings in your house can be dangerous for your furniture, so how do you ensure that your furniture is protected from things like stains, frame warping or breakage, and other potential damages?
When careful upkeep and maintenance aren’t enough, add a protection plan to your order. What is a protection plan? How do they work? Why should you consider getting a protection plan?
At Furniture Fair, we want you to be satisfied with your furniture purchase long after you’ve made it, and the protection plan will help you get that satisfaction for years to come. In this article, we will go over our protection plan to help you decide if investing in your furniture’s protection is the right move for you.
Buying new furniture is already a significant investment. Being forced to replace that furniture in less than five years is an even more substantial financial strain than is necessary. The protection plan from Furniture Fair can help eliminate that financial worry.
Furniture Fair's protection plan is the perfect plan to meet your needs, covering fabric upholstery, leather and vinyl, wood, case goods, and other hard-surface furniture. Most manufacturers' warranties only offer limited coverage for up to a year, whereas Furniture Fair's protection plan provides peace of mind coverage for five years. A summary of the features of the plan is listed below.
Furniture Fair's standard protection plan is good five years from delivery. This plan DOES NOT COVER outdoor furniture, adjustable bases, or clearance merchandise. Furniture Fair has additional protection plans tailored for the specific needs of outdoor furniture, adjustable bed bases, and clearance.
The protection plan covers mechanical and structural breakdowns as a result of:
The plan also covers accidental damage which occurs during regular residential use, including:
Most claims filed through the protection plan that fall under our covered categories are accepted, with many claims resolved in a few weeks. A potential reasons your claim may not be accepted are failure to report the accident within 30 days of the incident or your noticing.
Another reason a claim may not be accepted is for accumulated damage that is clearly beyond a single incident, such as damage accumulated throughout the life of the furniture. Make sure you report damage or product failure incidents as soon as possible.
The protection plan from Furniture Fair starts at $79.99 and covers purchases from $0 - $500, and the protection plan increases based on the price of the item being purchased. For example, with purchases of $3,000 to $4,000, the program will be $399.
Furniture Fair’s protection plan is non-prorated, meaning you pay a flat rate based on the amount spent and nothing more. You will not be charged for parts, labor, or service charges related to your protection claim.
The protection plan is good for five years after the day of delivery. While the furniture protection offered is more than worth the investment, if you don’t use the protection plan after five years, come see us at one of our locations, and Furniture Fair will provide you with a coupon matching the price you paid for your protection plan.
Be sure to contact Furniture Fair as soon as your plan date ends so your voucher doesn’t expire. You can use this coupon valued at the price of your protection plan for any purchase at Furniture Fair. You must spend twice as much as the cost of your protection plan. You must claim the gift certificate within one year of the plan's five-year expiration date.
If your furniture gets damaged or you notice an issue that needs to be resolved, reach out to the customer care department at 513-874-5553 or email them at customercare@furniturefair.net.
The customer care department will help determine if you are covered under the factory warranty or the protection plan. After assessing the details of the issue, the customer care department will help you develop a plan of action to resolve the issue.
In the rare occasion where a part or replacement is unavailable, your entire collection is protected. If one of the pieces in your collection needs to be replaced, you won’t be stuck with a mismatching furniture set.
If you are looking to invest in your furniture and plan to have it in good condition for at least the next five years, Furniture Fair’s protection plan is perfect for your needs. However, there are a few circumstances where this plan may not suit you.
If you plan to replace your furniture within five years, this plan may not be for you. Perhaps you like staying current with the interior design trends, or you are just buying temporary furniture since you might often move with your job. No matter the reason, if you don’t plan on getting five years of use out of it, you won’t maximize your protection plans use.
If you know that the furniture you are purchasing will be subject to heavy use, such as high traffic areas, homes with lots of rambunctious kids, or other places that receive daily use, this plan may not be for you.
In addition, if you are planning on moving out of the lower 48 states in the USA, this plan’s coverage does not extend that far, as Furniture Fair cannot yet reliably service your furniture in that area.
Also, if you plan on reselling the furniture you are purchasing, investing in protection may not be the best thing to do as the protection plan cannot be transferred to another owner. Only the person who bought the furniture can make a claim using the protection plan.
The perfect piece of furniture for your home deserves to be protected from life’s everyday occurrences. With the Furniture Fair protection plan, you can rest a little easier on that expensive sofa, knowing that your investment is protected against life’s little accidents.
Remember that the protection plan covers breakage of framed, panels or springs, breakage of sleeper, recliner, lifting, heating, and/or vibrating mechanisms, failure of integral electrical components, lifting or incident-specific chipping of veneers or laminates exposing the substrate, warping, and loss of silvering on mirrors.
Keep in mind that the plan also protects against accidental damage which occurs during regular residential use, including all stain types, including dye bleed and dye transfer onto or into upholstery fabric, leather, or vinyl, punctures, rips, or burns, liquid marks or rings, household heat marks, gouges, dents, scratches, or chips that penetrate the finish exposing the substrate, damage caused by nail polish remover, checking, cracking, bubbling, or peeling of finish caused by a specific incident, glass or mirror chipping, breakage, or scratched, and pet damage, which is limited to a single incident only.
Finally, don’t forget that if you don’t use the protection plan for the five years you have it, the protection plan can be exchanged for the value of the plan as long as you spend twice the price in-store at Furniture Fair.
To learn about other protection plan options, visit one of ourlocations in Cincinnati, Dayton, Northern Kentucky, Southern Indiana, and Louisville. One of our friendly sales experts will be glad to give you more details.
If you need to make a claim or find out if you need to make a claim call the customer care department at 513-874-5553 or email them atcustomercare@furniturefair.net. Our representatives will help you determine if your plan covers your issue or how to make a claim.
This promotional piece does not represent an agreement for coverage. Excludes damages covered under the manufacturer’s warranty. Additional exclusions and limitations apply. Please refer to your protection plan document for specific coverage details. Coverage is provided by National Product Care Company, except in AZ, FL, and OK, where it is Service Saver, Incorporated, and in WA, where it is ServicePlan Inc. All providers are located at 175 West Jackson Blvd., Chicago, IL 60604, 800-209-6206. Coverage provided via form numbers: PTCBR series. Administered by Montage, Inc., 4035 Park East Court, Suite 300, Grand Rapids, MI 49546, 1-800-686-5559.
