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You can now check the status of your purchase by entering the order number and zip code below. The order number is a 11 or 12 digit number you would have received at the time of purchase.
If you selected delivery as the preferred means to receive your merchandise, we will email or text you the day before your scheduled delivery with a guaranteed 2 hour time frame. If we are late for that delivery, we will issue you a Furniture Fair gift card in the amount of your delivery fee. If a specific delivery time and day are required, special accommodations can be made to meet these requirements. Rates for these services are available by visiting one of our many showroom locations.
Before arriving for your pickup, please call the store where you made your purchase to verify your merchandise has arrived. We cannot pull your order until you arrive, so please allow 15-20 minutes for us to pull your merchandise. Please bring a copy of your sales order or a photo ID with you when picking up your order.
Hours:
Fairfield Warehouse
Mon-Sat 11am - 7pm
Sunday 11am - 4pm
Satelite Showrooms
Mon-Sat 11am - 7pm
Sunday 11am - 4pm
Learn more about our Delivery Options here.
We do not accept COD orders. The balance of your order must be paid prior to scheduling your delivery date. We offer convenient financing terms as well. These arrangements must be made before your delivery can be scheduled.
If you are not at home when we arrive to make your scheduled delivery, please contact the store where you made your purchase. We will schedule another delivery for you. A second delivery charge can be avoided by notifying us no later than 2 days prior to your scheduled delivery date. Anything rescheduled within the 2 days prior or any not at home deliveries will be charged a second delivery fee.
Special & Out of Stock orders - All orders are subject to manufacturers production schedule. Please understand any time frame given is an approximate and in no way a guarantee. We will notify you of any unforseen delays as we are made aware by the manufacturer. Once your order is received, our office staff or your sales consultant will contact you to schedule delivery. Please give careful consideration when making your selection. There can be no cancellations or refunds on special orders.
Layaways and Hold Orders -We are happy to hold select merchandise for up to 3 Months free of charge. A convenient payment schedule will be agreed upon at the time of purchase. Sorry, no refunds after 10 days.
AS-IS Purchases - "As-Is" means just that. We will not service, exchange or accept cancellation of "As-Is" merchandise.
Limited Warranty - All furniture sold by Furniture Fair (other than As-Is) is warranted to be free from defects in workmanship and materials under conditions of normal usage for one year from date of delivery. All warranties include one full year of parts and labor.
Repairs of any such defects as defined will be made without charge to the original purchaser for one full year (parts and labor). After the first year, our service department may be able to order parts and/or make repairs subject to availability and charges to the customer at the prevailing rate.
The warranty does not apply to damage resulting from negligence, misuse, fire, or accident. This confirms by guidelines as set by the Better Business Bureau. Please keep your sales receipt(s) and any special warranty tag(s).
We are THE LOW PRICE for furniture and mattresses in the Northern Kentucky, greater Cincinnati, Dayton and Louisville, KY area. With an incredible selection of products at incredible savings, we are the best choice for all of your furniture and mattress needs. Let our experienced design specialists assist you in turning your living, dining or bedroom into the look of your dreams. Get a good night's sleep by selecting your mattress from our huge selection, including Made in the USA Brands Tempur-Pedic and Serta (another great Cincinnati company). We are proud to be your hometown furniture and mattress store! If you are able to find the exact same item advertised lower in this region, we will beat that price or it is free! Competitors pricing is subject to verification.
Our LOW PRICE GUARANTEE applies to customers in our local delivery area (Northern Kentucky, greater Cincinnati, Dayton and Louisville KY). Prior Sales, Hot Buys, Doorbusters, Close-outs, Floor Samples, Tent sale, Discontinued and Clearance Merchandise excluded from promotions and credit term offers. Promotional discounts do not apply to iComfort, iSeries, Nectar, Beautyrest Black or Tempur-Pedic products. Photos are as accurate to showroom model as possible. Colors may vary slightly due to screen calibration. Every effort has been made to provide accurate pricing online. The showroom price is the accurate price.
When you receive our premium delivery service if there are any items which need to be serviced please contact our Customer Care Department at 513-874-5553.
If within three (3) days of the delivery you are not satisfied with your merchandise we will be happy to assist you with exchanging your product or obtaining a refund.
If within 3 days you are not completely satisfied with the item you have selected you may come in and re-select new merchandise; Re-Stocking and Delivery fees will apply. This guarantee DOES NOT apply to special / custom order merchandise.
Furniture Fair offers superior product protection through our Assurance Plus Furniture Protection Plan. This offers you peace of mind in case the furniture is accidentally damaged in your home. If at the end of 5 years you have not needed this plan, you can receive a certificate for the full amount of the plan. This certificate can be used towards the purchase of any product double the price of your original Assurance Plus plan amount. This ceritficate must be claimed within 6 months of the plan expiration date and used within 12 months of the expiration date.
Visit here for detailed information on our Mattress Comfort Guarantee.
