Policy and Guarantee

We are THE LOW PRICE for furniture and mattresses in the Northern Kentucky, greater Cincinnati, Dayton and Louisville, KY area. With an incredible selection of products at incredible savings, we are the best choice for all of your furniture and mattress needs. Let our experienced design specialists assist you in turning your living, dining or bedroom into the look of your dreams. Get a good night's sleep by selecting your mattress from our huge selection, including Made in the USA Brands Tempur-Pedic and Serta (another great Cincinnati company). We are proud to be your hometown furniture and mattress store! If you are able to find the exact same item advertised lower in this region, we will beat that price or it is free! Competitors pricing is subject to verification.

Our LOW PRICE GUARANTEE applies to customers in our local delivery area (Northern Kentucky, greater Cincinnati, Dayton and Louisville KY). Prior Sales, Hot Buys, Doorbusters, Close-outs, Floor Samples, Tent sale, Discontinued and Clearance Merchandise excluded from promotions and credit term offers. Promotional discounts do not apply to iComfort, iSeries, Nectar, Beautyrest Black or Tempur-Pedic products. Photos are as accurate to showroom model as possible. Colors may vary slightly due to screen calibration. Every effort has been made to provide accurate pricing online. The showroom price is the accurate price.

When you receive our premium delivery service if there are any items which need to be serviced please contact our Customer Care Department at 513-874-5553.

If within three (3) days of the delivery you are not satisfied with your merchandise we will be happy to assist you with exchanging your product or obtaining a refund.

• Any cancellation of the merchandise within the three (3) day period will be processed for the original merchandise purchase, minus a restocking fee. Delivery fees are not refundable.
• Merchandise must be in original / new condition.
• This return policy does not apply to clearance items, mattresses, special orders or floor sample merchandise.
• CLEARANCE ITEMS are Non Returnable/Non Refundable

If within 3 days you are not completely satisfied with the item you have selected you may come in and re-select new merchandise; Re-Stocking and Delivery fees will apply. This guarantee DOES NOT apply to special / custom order merchandise.

Furniture Fair offers superior product protection through our Assurance Plus Furniture Protection Plan. This offers you peace of mind in case the furniture is accidentally damaged in your home. If at the end of 5 years you have not needed this plan, you can receive a certificate for the full amount of the plan. This certificate can be used towards the purchase of any product double the price of your original Assurance Plus plan amount. This ceritficate must be claimed within 6 months of the plan expiration date and used within 12 months of the expiration date.