Frequently Asked Questions

Thank you for your interest in shopping at Furniture Fair! Here you can find answers to our customers’ most frequently asked questions.

Delivery, Shipping & Customer Pickup Questions

Where is your main warehouse located for pick-ups?

7200 Dixie Highway, Fairfield OH 45014 (Route 4/Dixie Hwy Exit Off 275).

Can I buy and receive my merchandise the same day?

If in stock, you can pick up same day at our main warehouse at 7200 Dixie Hwy, Fairfield OH 45014.

How do I check to see if a product online is in stock?

You can click on the Check Availability and Location button on any product page.

Can I get the dimensions of the box that my merchandise will be in?

We have no way to give those but we can give you the measurements of the piece and add a few inches to that to cover packaging.

When will my merchandise be at the store to pick up?

An email and text message will go out to you once the merchandise arrives at your requested pick up location.

I am on the way to pick up my merchandise, can you have it ready by the time I get there?

We don’t pull the merchandise until you are here so that nothing happens to it while it is sitting on the dock.

How much is your standard delivery?

Complete details on our preferred delivery service and how it works can be found here.

Do you offer curbside shipping?

Yes! Learn more about our curbside shipping service here.

What if I need my delivery at a certain time?

We got you covered! Learn more about our Select and Custom Delivery Options here.

Why do I have to pay a higher delivery charge to get a timed delivery?

Our trucks are routed by a computerized routing system which gives a 2-hour time frame based on when our truck is in your area. A separate truck is sent to do timed deliveries resulting in higher costs.

How fast can I receive my delivery?

If the merchandise is in stock & within that day’s delivery area, we have next day delivery as an option. As long as the order is processed before 5pm the day before delivery.

How do I get my 2-hour window for delivery?

We will email and text you the night before at 7 pm providing you with the 2-hour window.

Do you offer a removal service?

Yes, we do offer a Removal Service. For sanitary/hygienic reasons, the Removal Service is provided by a separate truck from our Delivery Service Vehicles. This assures that your new furniture will not be sharing a truck with used items from other people's homes. Learn more about our removal service options here.

Why does a separate truck pick up my old merchandise?

We separate new furniture from the old to be sure we are delivering your brand-new items free of dirt, odors, or damage that may be caused by something removed from someone else’s home.

If I have product on back order and I have a partial delivery ready, do I pay another delivery fee?

You will only be charged one delivery fee for your purchase regardless of the availability of all items.

Is the delivery fee per item or per order?

The fee for local deliveries is for the entire order and not for each item.

Will my purchased merchandise be assembled upon delivery?

Unless noted otherwise, all merchandise will be assembled and set up upon delivery.

Promotions & Store Hours

Do you have a sale running right now?

Yes, and we are frequently changing our promotions, which can be seen by viewing our Current Promotions.

Can I get an additional discount on top of the current sale?

We already offer the Lowest Price available in addition to our Current Sale.

Can I take advantage of your current promotion instead of the one I got last month?

We will be happy to look at your order to see if it qualifies for the current promotion.

Do you have a Clearance Center?

Yes, we have clearance centers at our Northgate OH, Fairfield OH, and Cold Spring KY locations. The rest of our stores have smaller outlet centers as well. Learn more here.

What are your store hours?

Our store hours are Monday through Saturday 11:00am to 8:00pm and Sunday 11:00am to 6:00pm.

Payment Options & Financing

How can I pay for my balance that is still due?

You can make a payment by visiting any Furniture Fair location in person or on our website by clicking the Login / Account link in menu bar.

Why can't I pay for my order over the phone?

It is very important to us to protect your identity, therefore the cardholder must be present with proper identification.

How can I make a payment on my Furniture Fair Synchrony Home Credit Card?

Synchrony offers 3 convenient ways to pay your Furniture Fair Credit Card bill.

1. Pay Online: Click here to manage your account and make payments online.

2. Pay by Phone: Contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below to make a payment by phone. Synchrony Bank Customer Service:

M - F - 7:30 am to 12:00 midnight EST

Sat - 10:00 am to 7:00 pm EST

Sun – Closed

3. Pay by Mail: Mail payments to the address below allowing for mail time prior to arrive prior to the due date.

Synchrony Bank
PO Box 960061
Orlando, FL 32896-0061

What is the Furniture Fair Synchrony Home Credit Card?

The Furniture Fair Synchrony Home Credit Card is a revolving credit card that you can use again and again at any approved Synchrony Home participating retailer.

How do I get a Furniture Fair Synchrony Home Credit Card?

You can apply for a Furniture Fair Synchrony Home Credit Card online here or in-store. (Credit approval required)

Where do I check my Synchrony Home Account?

To check the status of your Furniture Fair Synchrony Home Credit Card click on the Manage Account link above or you may go to Synchrony’s website by clicking here.

Can I use my Furniture Fair Synchrony Home Credit Card Online?

Yes! In addition to our stores, you may also use your Furniture Fair Synchrony Home credit card on our website through our e-commerce partner, SatisFi. Simply follow the prompts in the checkout experience to complete your purchase securely.

Can I use our Furniture Fair financing to pay for parts and/or service?

No, you must use a major credit card (Visa, MasterCard, American Express, Discover), cash, or checks only.

Do you offer any other financing or Lease-To-Own options?

We also Partner with Progressive Leasing for a lease to own option, click here to apply.

Blemished credit? Stop by one of our locations and see what options we have that may fit your particular need.

Warranties, Service & Repairs

Do you offer any extended warranties?

We offer a Premium Plus Protection Plan which covers specific accidental damage for 5 years. Learn more in the video below.

Why do I have to accept service on my new furniture instead of getting an exchange?

Our vendors guarantee your furniture to be free from defects. If there is any type of defect, they agree to repair to make it new and agree to replace if they are not able to fix the merchandise.

How do I submit a service claim for my furniture?

All service concerns or issues after delivery/pickup are handled by our Customer Care department and they can be reached at 513-874-5553 Ext.2001 or by email at

What if I do not like my new mattress, do you have a comfort guarantee?

Yes. For information about our Comfort Guarantee on new mattresses, visit this page here. The length of your mattress trial period varies by brand.


Do you offer layaway?

Yes, we offer a 90-day layaway program.

Methods of Shopping

Can I shop online?

Browse thousands of products (don't worry, we've organized them and made it easy to browse!), create a wishlist, check availability, and more at! Whether you need a statement piece or something that brings the whole room together, we've got lot's of options to fit your style and budget! 👍 Here's a tip... on every product page you can check local availability if you want to see a product in-person. You can also research a products features and benefits by viewing the Details and Highlights tabs. Dig deep! There's lot's of hidden gems to discover and we add new products frequently.

Can I make an In-Store Appointment?

Yes! While booking an appointment is not necessary, it does give us the opportunity to provide you with the best possible service. Our sales professionals aren't just experts on products, we're your neighbors! We strive to recruit and train only the best for your benefit. Our sales staff undergoes consistent, regular training on all new products as they come into our stores. The knowledge they contain can really help you identify the perfect balance between your product needs and budget. Wan't a solid wood night stand with felt-lined drawers and a usb charging port? We got you! No need to open every drawer on the showroom floor, we'll get you sorted out right away. You can make an appointment today 📅 on our website here or call your nearest store location!

Can I Chat Online?

To help make your shopping experience on our website a breeze 🌬️, we have an online sales team available to answer any questions you might have right away! This team goes through the same product training as the rest of our sales associates in-store. We do not outsource this service and we do not replace a human with a robot 🤖! You are going to get the care you deserve from a qualified professional. That's our promise to you! Just click on the little blue chat box on the bottom right side of this page, and someone will be with you as soon as possible.

Can I shop by phone?

Sometimes the easiest thing you can do is just pick up the phone and call. We're here when you need us! ☎️🙋 Customer support can be contacted at 513-874-5553 or find your nearest store here.