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Frequently Asked Questions

Thank you for your interest in shopping at Furniture Fair! Here you can find answers to our customers’ most frequently asked questions.

DELIVERY, SHIPPING & CUSTOMER PICKUP 

  • Q: Where is your main warehouse located for pick-ups?
  • A: 7200 Dixie Highway, Fairfield OH 45014 (Route 4/Dixie Hwy Exit Off 275)
  • Q: Can I buy and receive my merchandise the same day?
  • A: If in stock, you can pick up same day at our main warehouse at 7200 Dixie Hwy, Fairfield OH 45014
  • Q: Can I get the dimensions of the box that my merchandise will be in?
  • A: We have no way to give those but we can give you the measurements of the piece and add a few inches to that to cover packaging.
  • Q: When will my merchandise be at the store to pick up?
  • A: An email and text message will go out to you once the merchandise arrives at your requested pick up location.
  • Q: I am on the way to pick up my merchandise, can you have it ready by the time I get there?
  • A: We don’t pull the merchandise until you are here so that nothing happens to it while it is sitting on the dock.
  • Q: How much is your standard delivery?
  • A: Our Preferred Delivery Service is $119.99 and you will receive a Delivery Verification Call to verify or change the delivery information (delivery date, address, directions, and the items to be delivered). Prior to leaving our warehouse your furniture will be assembled and inspected by our professionals. On the evening prior to your delivery we will send a courtesy email and text message to inform you of the scheduled two-hour time frame in which our Professional Delivery Team will arrive at your home.
  • Q: What if I need my delivery at certain time?
  • A: We also offer a “Custom Window” delivery as well as a “Select Morning/Afternoon” delivery. Our “Custom Window” delivery is $179.99 and allows you to pick the 2-hour window within our normal delivery hours. The “Select Morning/Afternoon” delivery is $149.99 and allows you to pick whether your delivery will arrive in the AM or PM.
  • Q: Why do I have to pay a higher delivery charge to get a timed delivery? 
  • A: Our trucks are routed by a computerized routing system which gives a 2-hour time frame based on when our truck is in your area. A separate truck is sent to do timed deliveries resulting in higher costs.
  • Q: How do I get my 2-hour window for delivery?
  • A: We will email and text you the night before at 7 pm providing you with the 2-hour window.
  • Q: Do you offer a removal service?
  • A: Yes, we do offer a Removal Service.  For sanitary/hygienic reasons, the Removal Service is provided by a separate truck from our Delivery Service Vehicles.  This assures that your new furniture will not be sharing a truck with used items from other people's homes. The service charge for the removal of one item is $59.00 or $99.00 for multiple items
  • Q: Why does a separate truck pick up my old merchandise?
  • A: We separate new furniture from the old to be sure we are delivering your brand-new items free of dirt, odors, or damage that may be caused by something removed from someone else’s home.  
  • Q: How fast can I receive my delivery?
  • A: If the merchandise is in stock & within that day’s delivery area, we have next day delivery as an option. As long as the order is processed before 5pm the day before delivery.
  • Q: If I have product on back order, and I have a partial delivery ready, do I pay another delivery fee?
  • A: You will only be charged one delivery fee for your purchase regardless of the availability of all items.
  • Q: Is the delivery fee per item or per order?
  • A: The fee for local deliveries is for the entire order and not for each item.
  • Q: Will my purchased merchandise be assembled upon delivery?
  • A: Unless noted otherwise, all merchandise will be assembled and set up upon delivery.

PROMOTIONS & STORE HOURS

  •  Q: Do you have a sale running right now?
  • A: Yes, and we are constantly changing up our promotions, which can be seen by viewing our Current Promotions.
  • Q: Can I get an additional discount on top of the current sale?
  • A: We already offer the Lowest Price available.
  • Q: Can I take advantage of your current promotion instead of the one I got last month?
  • A: We will be happy to look at your order to see if it qualifies for the current promotion.
  • Q: Do you have a clearance center?
  • A: Yes, we have one at our Northgate OH, Fairfield OH, and Cold Spring KY locations. The rest of our stores have smaller outlet centers as well.
  • Q: What are your hours?
  • A: Monday through Saturday 10:00am to 9:00pm and Sunday 11:00am to 6:00pm.

PAYMENT OPTIONS & FINANCING

  • Q: How can I pay for my balance that is still due?
  • A: You can make a payment by visiting any Furniture Fair location in person or on our website by clicking the Login / Account link in menu bar. 
  • Q: Why can’t I pay for my order over the phone?
  • A: It is very important to us to protect your identity, therefore the cardholder must be present with proper identification. 
  • Q: How can I make a payment on my Furniture Fair Synchrony Home Credit Card?
  • A: Synchrony offers 3 convenient ways to pay your Furniture Fair Credit Card bill.
    1. Pay Online: Click here to manage your account and make payments online.
    2. Pay by Phone: Contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below to make a payment by phone. Synchrony Bank Customer Service:
      1. M - F - 7:30 am to 12:00 midnight EST
      2. Sat - 10:00 am to 7:00 pm EST
      3. Sun – Closed
    3. Pay by Mail: Mail payments to the address below allowing for mail time prior to arrive prior to the due date.
      1. Synchrony Bank
      2. PO Box 960061
      3. Orlando, FL 32896-0061
  • Q: What is the Furniture Fair Synchrony Home Credit Card?
  • A: The Furniture Fair Synchrony Home Credit Card is a revolving credit card that you can use again and again at any approved Synchrony Home participating retailer.
  • Q: How do I get a Furniture Fair Synchrony Home Credit Card?
  • A: You can apply for a Furniture Fair Synchrony Home Credit Card online here or in-store. (Credit approval required)
  • Q: Where do I check my Synchrony Home account?
  • A: To check the status of your Furniture Fair Synchrony Home Credit Card click on the Manage Account link above or you may go to Synchrony’s website by clicking here.
  • Q: Can I use my Furniture Fair Synchrony Home Credit Card online?
  • A: The Furniture Fair Synchrony Home Credit Card is a finance card and not a traditional credit card.  As a finance card, it requires an "in person" transaction and signature due to the terms of a purchase (12 months, 24 months, etc..).  For this reason, the Furniture Fair Synchrony Home Credit Card cannot be processed online.
  • Q: Can I use our Furniture Fair financing to pay for parts and/or service?
  • A: No, you must use a major credit card (Visa, MasterCard, American Express, Discover), cash, or checks only.
  • Q: Do you offer any other financing or leasing options?
  • A: We also Partner with Progressive Leasing for a lease to own option, click here to apply.
  • Blemished credit? Stop by one of our locations and see what options we have that may fit your particular need.

WARRANTIES, SERVICE & REPAIRS

  • Q: Do you offer any extended warranties?
  • A: We offer a “protection plan” which covers specific accidental damage for 5 years.
  • Q: Why do I have to accept service on my new furniture instead of getting an exchange?
  • A: Our vendors guarantee your furniture to be free from defects. If there is any type of defect, they agree to repair to make it new and agree to replace if they are not able to fix the merchandise.
  • Q: How do I submit a service claim for my furniture?
  • A: All service concerns or issues after delivery/pickup are handled by our Customer Care department and they can be reached at 513-874-5553 Ext.2001 or by email at customercare@furniturefair.net.

LAY-A-WAY

  • Q: Do you offer layaway?
  • A: Yes, we offer a 90-day layaway program.

Furniture Fair - We Care

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