Q: How do I get my 2-hour window for delivery?
A: We will email and text you the night before at 7 pm providing you with the 2-hour window.
Q: Do you offer a removal service?
A: Yes, we do offer a Removal Service. For sanitary/hygienic reasons, the Removal Service is provided by a separate truck from our Delivery Service Vehicles. This assures that your new furniture will not be sharing a truck with used items from other people's homes. The service charge for the removal of one item is $89.00 or $149.00 for multiple items
Q: Why does a separate truck pick up my old merchandise?
A: We separate new furniture from the old to be sure we are delivering your brand-new items free of dirt, odors, or damage that may be caused by something removed from someone else’s home.
Q: If I have product on back order, and I have a partial delivery ready, do I pay another delivery fee?
A: You will only be charged one delivery fee for your purchase regardless of the availability of all items.
Q: Is the delivery fee per item or per order?
A: The fee for local deliveries is for the entire order and not for each item.
Q: Will my purchased merchandise be assembled upon delivery?
A: Unless noted otherwise, all merchandise will be assembled and set up upon delivery.
PROMOTIONS & STORE HOURS
Q: Do you have a sale running right now?
A: Yes, and we are constantly changing up our promotions, which can be seen by viewing our Current Promotions.
Q: Can I get an additional discount on top of the current sale?
A: We already offer the Lowest Price available.
Q: Can I take advantage of your current promotion instead of the one I got last month?
A: We will be happy to look at your order to see if it qualifies for the current promotion.
Q: Do you have a clearance center?
A: Yes, we have one at our Northgate OH, Fairfield OH, and Cold Spring KY locations. The rest of our stores have smaller outlet centers as well. Learn more here.
Q: What are your hours?
A: Monday through Saturday 11:00am to 8:00pm and Sunday 11:00am to 6:00pm.
PAYMENT OPTIONS & FINANCING
Q: How can I pay for my balance that is still due?
A: You can make a payment by visiting any Furniture Fair location in person or on our website by clicking the Login / Account link in menu bar.
Q: Why can’t I pay for my order over the phone?
A: It is very important to us to protect your identity, therefore the cardholder must be present with proper identification.
Q: How can I make a payment on my Furniture Fair Synchrony Home Credit Card?
A: Synchrony offers 3 convenient ways to pay your Furniture Fair Credit Card bill.
1. Pay Online: Click here to manage your account and make payments online.
2. Pay by Phone: Contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below to make a payment by phone. Synchrony Bank Customer Service:
M - F - 7:30 am to 12:00 midnight EST
Sat - 10:00 am to 7:00 pm EST
Sun – Closed
3. Pay by Mail: Mail payments to the address below allowing for mail time prior to arrive prior to the due date.
PO Box 960061
Orlando, FL 32896-0061
Q: What is the Furniture Fair Synchrony Home Credit Card?
A: The Furniture Fair Synchrony Home Credit Card is a revolving credit card that you can use again and again at any approved Synchrony Home participating retailer.
Q: How do I get a Furniture Fair Synchrony Home Credit Card?
A: You can apply for a Furniture Fair Synchrony Home Credit Card online here or in-store. (Credit approval required)
Q: Where do I check my Synchrony Home account?
A: To check the status of your Furniture Fair Synchrony Home Credit Card click on the Manage Account link above or you may go to Synchrony’s website by clicking here.
Q: Can I use my Furniture Fair Synchrony Home Credit Card online?
A: The Furniture Fair Synchrony Home Credit Card is a finance card and not a traditional credit card. As a finance card, it requires an "in person" transaction and signature due to the terms of a purchase (12 months, 24 months, etc..). For this reason, the Furniture Fair Synchrony Home Credit Card cannot be processed online.
Q: Can I use our Furniture Fair financing to pay for parts and/or service?
A: No, you must use a major credit card (Visa, MasterCard, American Express, Discover), cash, or checks only.
Q: Do you offer any other financing or leasing options?
A: We also Partner with Progressive Leasing for a lease to own option, click here to apply.
Blemished credit? Stop by one of our locations and see what options we have that may fit your particular need.
WARRANTIES, SERVICE & REPAIRS
Q: Do you offer any extended warranties?
A: We offer a Premium Plus Protection Plan which covers specific accidental damage for 5 years.