Frequently Asked Questions

7200 Dixie Highway, Fairfield OH 45014 (Route 4/Dixie Hwy Exit Off 275).

If in stock, you can pick up same day at our main warehouse at 7200 Dixie Hwy, Fairfield OH 45014.

You can click on the Check Availability and Location button on any product page.

We have no way to give those but we can give you the measurements of the piece and add a few inches to that to cover packaging.

An email and text message will go out to you once the merchandise arrives at your requested pick up location.

We don’t pull the merchandise until you are here so that nothing happens to it while it is sitting on the dock.

Complete details on our preferred delivery service and how it works can be found here

Yes! Learn more about our curbside shipping service here

We got you covered! Learn more about our Select and Custom Delivery Options here

Our trucks are routed by a computerized routing system which gives a 2-hour time frame based on when our truck is in your area. A separate truck is sent to do timed deliveries resulting in higher costs.

If the merchandise is in stock & within that day’s delivery area, we have next day delivery as an option. As long as the order is processed before 5pm the day before delivery.

We will email and text you the night before at 7 pm providing you with the 2-hour window.

Yes, we do offer a Removal Service. For sanitary/hygienic reasons, the Removal Service is provided by a separate truck from our Delivery Service Vehicles. This assures that your new furniture will not be sharing a truck with used items from other people's homes. Learn more about our removal service options here

We separate new furniture from the old to be sure we are delivering your brand-new items free of dirt, odors, or damage that may be caused by something removed from someone else’s home.

You will only be charged one delivery fee for your purchase regardless of the availability of all items.

The fee for local deliveries is for the entire order and not for each item.

Unless noted otherwise, all merchandise will be assembled and set up upon delivery.

Yes, and we are frequently changing our promotions, which can be seen by viewing our Current Promotions.

We already offer the Lowest Price available in addition to our Current Sale.

We will be happy to look at your order to see if it qualifies for the current promotion.

Yes, we have clearance centers at our Northgate OH, Fairfield OH, Miamisburg, OH, Clarksville, IN and Cold Spring KY locations. The rest of our stores have smaller outlet centers as well. Learn more here.

Our store hours are Monday through Saturday 11:00am to 8:00pm and Sunday 11:00am to 6:00pm.

You can make a payment by visiting any Furniture Fair location in person or on our website by clicking the Login / Account link in menu bar.

It is very important to us to protect your identity, therefore the cardholder must be present with proper identification.

Synchrony offers 3 convenient ways to pay your Furniture Fair Credit Card bill:

1. Pay Online: Click here to manage your account and make payments online.

2. Pay by Phone: Contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below.
M - F - 7:30 am to 12:00 midnight EST
Sat - 10:00 am to 7:00 pm EST
Sun – Closed

3. Pay by Mail: Mail payments to Synchrony Bank, PO Box 960061, Orlando, FL 32896-0061.

The Furniture Fair Synchrony Home Credit Card is a revolving credit card that you can use again and again at any approved Synchrony Home participating retailer.

You can apply for a Furniture Fair Synchrony Home Credit Card online here or in-store. (Credit approval required)

To check the status of your Furniture Fair Synchrony Home Credit Card click on the Manage Account link above or you may go to Synchrony’s website by clicking here

Yes! In addition to our stores, you may also use your Furniture Fair Synchrony Home credit card on our website through our e-commerce partner, SatisFi.

No, you must use a major credit card (Visa, MasterCard, American Express, Discover), cash, or checks only.

We also Partner with Progressive Leasing for a lease to own option, click here to apply.

Blemished credit? Stop by one of our locations and see what options we have that may fit your particular need.

We offer a Premium Plus Protection Plan which covers specific accidental damage for 5 years. Learn more in the video below.

Our vendors guarantee your furniture to be free from defects. If there is any type of defect, they agree to repair to make it new and agree to replace if they are not able to fix the merchandise.

All service concerns or issues after delivery/pickup are handled by our Customer Care department and they can be reached at 513-909-3724 Ext.2001 or by email at customercare@furniturefair.net.

Yes. For information about our Comfort Guarantee on new mattresses, visit this page here. The length of your mattress trial period varies by brand.

Yes, we offer a 90-day layaway program.

Browse thousands of products (don't worry, we've organized them and made it easy to browse!), create a wishlist, check availability, and more at furniturefair.net!

Yes! While booking an appointment is not necessary, it does give us the opportunity to provide you with the best possible service.

To help make your shopping experience on our website a breeze 🌬️, we have an online sales team available to answer any questions you might have right away!

Sometimes the easiest thing you can do is just pick up the phone and call. We're here when you need us! ☎️🙋 Customer support can be contacted at 1-800-966-3040 or find your nearest store here