June 24, 2024 3 min read

Great news! Montage has authorized a replacement for the damaged furniture in your home. We understand that this can be both an exciting and stressful time. To help you through the process, here are a few essential tips and guidelines to ensure a smooth experience.

Step-by-Step Guide to Your Reselection Process

1. Schedule an Appointment with Your Product Specialist

To begin, we recommend scheduling an appointment with your product specialist. They can provide personalized assistance and guide you through the reselection process.

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3. Returning Old Merchandise

  • Condition Irrelevant:Regardless of the condition, all old merchandise must be turned in if you opt for reselection.
  • Room-for-Room Replacement: The reselected merchandise must remain within the same room category. For instance, if your sofa is being replaced, the new furniture must also be another sofa, not a recliner for example.

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5. Delivery and Pickup Options

  • Available for Purchase:All delivery and pickup services are available for purchase at the time of reselection.
  • Simultaneous Handling:Remember, the returned merchandise must be handled at the same time as the delivery of your new items.
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2. Understanding the Reselection Policy

  • Equal or Greater Value: Your reselect is to be of equal or greater value than the original item. Please note that no refunds will be given.

  • Plan Fulfillment:Once Montage approves the reselection, your current protection plan for those items is considered fulfilled. A new protection plan would need to be purchased for the new items.

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4. Communicate with Your Sales Consultant

This is an excellent opportunity to discuss any concerns with your sales consultant. Be open about what went wrong with the original item and what you liked or disliked about it. This information will help your sales associate better assist you in choosing the perfect replacement furniture.

Tips for a Smooth Reselection Process

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  • Prepare in Advance: Think about the features and qualities you want in your new furniture. This will help streamline your appointment with the product specialist.

  • Be Open to Suggestions:Your sales consultant is there to help. They might suggest items you hadn’t considered that could be a perfect fit for your needs.

  • Review the Protection Plan Terms:Familiarize yourself with the terms of the new warranty plan to ensure you are fully covered.


We are committed to making your reselection process as seamless as possible. By following these steps and working closely with your product specialist, you can find the perfect replacement for your damaged furniture. Should you have any questions or need further assistance, please don't hesitate to reach out to us.

As you explore the best furniture options for your home, remember that local expertise is just around the corner. Whether you're located in Cincinnati, Dayton, Northern Kentucky, Indianapolis, Louisville, or Southern Indiana, our stores are conveniently situated to offer personalized service and expert advice. We're committed to helping you find the perfect pieces that reflect your style and meet your needs. Visit us today to experience quality furniture with the assurance of local support and care. Let us help you turn your house into a home that you and your family will cherish.

From the living room to the bedroom, we believe that every detail matters, and we're here to ensure that your space looks and feels just the way you want it.