June 20, 2024 3 min read

Shopping for furniture is an exciting journey, but with so many choices, it can also be overwhelming. Deciding where to purchase your furniture is a crucial step. Wayfair, one of the largest online furniture retailers, offers numerous benefits but also has some drawbacks.

As a locally owned and operated family business since 1963, we’ve sold millions of products to people just like you. Our extensive experience in the furniture industry allows us to provide valuable insights into the advantages and disadvantages of various purchasing options. In this article, we’ll explore the pros and cons of buying furniture from Wayfair, helping you make an informed decision.

Why Buy on Wayfair?

Convenient Shopping Experience

Wayfair provides a convenient online shopping experience. You can browse thousands of products from the comfort of your home, without the need to visit multiple stores. This is especially useful for those with busy schedules or limited access to physical stores.

wayfair website on computer

Excellent Shipping Rates

One of the standout features of Wayfair is its excellent shipping rates. They often offer free or low-cost shipping on many items, making it easier and more affordable to get your purchases delivered directly to your door.

Aggressive Pricing

Wayfair leverages its national buying power to offer aggressive pricing. This means you can often find competitive deals and discounts, making it a cost-effective option for furnishing your home.

wayfair app on phone

Large Selection

Wayfair boasts a vast selection of furniture and home décor items. Whether you’re looking for modern, traditional, or eclectic styles, Wayfair has options to suit every taste and budget. The extensive range ensures you’ll find exactly what you need to complete your space.

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No Hassle with Sales Team

Shopping on Wayfair means you won’t have to deal with a sales team. This can be a relief for those who prefer to shop at their own pace and avoid the pressure that sometimes comes from in-store sales representatives.

Why Not to Buy from Wayfair?

womean looking at couch fabric colors

Lack of Local Business Support

Purchasing from Wayfair means you’re not supporting local businesses that are crucial to our communities and economies. Local furniture stores provide jobs, pay taxes, and contribute to the local economy, making them an important part of the community.

woman returing package

No Personal Advice or Home Calls

Unlike local stores, Wayfair doesn’t offer the personal touch of discussing options face-to-face or getting in-home advice and space planning. Local businesses often provide personalized consultations, which can be invaluable when planning your space.

Inability to Test Products

One of the biggest downsides of shopping on Wayfair is that you can’t test or touch the products before buying. This can make it difficult to judge the quality, comfort, and exact color of the items, leading to potential dissatisfaction upon delivery.

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Complicated Returns

Returns on Wayfair can be cumbersome. If you’re not satisfied with your purchase, you’ll need to repackage the items and ship them back. Additionally, returns are conditional on the condition of the goods, which can complicate the process if the items are not in their original state.

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Remote Problem Resolution

If there’s a problem with your purchase from Wayfair, all issues are handled online or by phone. There’s no physical location to visit for in-person advice or immediate resolution, which can be frustrating if you encounter post-sale issues.

Conclusion: Making the Right Choice

While Wayfair offers convenience, a large selection, and competitive pricing, it also comes with drawbacks such as the inability to test products and the lack of local support. It’s important to weigh these factors based on your personal preferences and needs.

For those who value the convenience and extensive range of online shopping, Wayfair is an excellent option. However, if you prefer to support local businesses, test products before buying, and receive personalized advice, visiting your local furniture store might be the better choice.

By understanding the pros and cons, you can make an informed decision that best suits your lifestyle and contributes to your satisfaction with your furniture purchases.

From the living room to the bedroom, we believe that every detail matters, and we're here to ensure that your space looks and feels just the way you want it.