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October 16, 2020 3 min read

What Can I Do If My Furniture Was Damaged During Delivery?

New furniture delivery can be an exciting time for your household! However, receiving a damaged product on delivery can be disappointing and leave you with a bad experience.

At Furniture Fair, we've been making successful deliveries since 1963, and we have over 50 years of experience dealing with successful deliveries.

We firmly believe that we have the best delivery teams around, and our delivery process is designed to get your furniture delivered swiftly, efficiently, and safely.

While we strive toward excellence in delivery standards, we want you to be prepared for the steps you should take if your furniture is accidentally damaged during delivery.

This article will cover how to check for damage, report the damage to Furniture Fair, and what to expect throughout the process.

What Can I Do If My Furniture Was Damaged During Delivery?
What Can I Do If My Furniture Was Damaged During Delivery?

How to Report Damage

Now let's find out the best steps to take when you've discovered damage from the delivery process. If you follow these simple steps, you will know how to accurately report the damage.

What Can I Do If My Furniture Was Damaged During Delivery?

Assess Damage

The first step to reporting furniture damage is to assess the damage sustained during delivery. Is the damage a few marks from scraping against an object, or is it much more severe damage?

Find out if the structural integrity of the item has failed or if the damage is merely cosmetic.Once you've established the extent of the piece's damage, you are ready to move on to the next step, documenting the damage.

What Can I Do If My Furniture Was Damaged During Delivery?
What Can I Do If My Furniture Was Damaged During Delivery?

Document Damage

Now that you've assessed the damage, you will need to document it so that you have a record of the damage and a reference for the customer care department. Take a photo of the damage so that you can send in pictures to customer care and so that you will have a record for yourself.

Once you've documented the damage, take a photo of the entire piece of furniture so that the damage scale is easy to determine. Now you will be ready for the next step in the process.

What Can I Do If My Furniture Was Damaged During Delivery?

Have Your Sales Order Number Ready

Now you will need to find your order number for the purchase. Having your order number ready will make your call into customer care that much faster and reduce some of your stress.

The customer care department will need your order number to help them find your order quickly and determine the next steps. Your order number will be on your paper receipt (if purchased in-store) or on your email receipt.

Once you have your order number, you can move on to the last step, contacting customer care.

What Can I Do If My Furniture Was Damaged During Delivery?
What Can I Do If My Furniture Was Damaged During Delivery?

Contact Our Customer Care Department

Now that you have assessed and recorded the damage to your furniture from delivery and found the order number on your receipt, you can contact Furniture Fair's customer care department. Contact customer care through ourwebsite, by email atcustomercare@furniturefair.net or by calling (513) 874-5553 Ext.1354 during regular business hours.

Our customer care department will gather your information and take the necessary steps to resolve your furniture damage. We want to make your experience as convenient and satisfying as possible.

Our in-house technicians are factory trained on all brands that we sell, and they can fix everything from dings, scratches, and upholstery splits to defective electronic mechanisms.

What Can I Do If My Furniture Was Damaged During Delivery?

Now Sit Back And Relax

That's it! Your part of the process is over, and our customer care department will contact you and make sure that you are taken care of. Once you've assessed the damage, taken photos, and got ahold of customer care, the hardest part is over! Sit back and relax.

If you've ordered furniture and are looking for ways to prevent your furniture from getting damaged during delivery, check out this article on ways to prepare your home for furniture delivery.

If you are in Cincinnati, Dayton, or Louisville looking for some new bedroom, living room, dining room, or office furniture, consider visiting Furniture Fair. We've been in business for over 50 years now, and we have the areas guaranteed lowest price. Stop in today at one of our 11 locations or shop online!

What Can I Do If My Furniture Was Damaged During Delivery?
What Can I Do If My Furniture Was Damaged During Delivery?


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