What Can I Do If My Furniture Was Damaged During Delivery?

Furniture is a valuable investment that adds functionality and aesthetic appeal to your living space. However, despite careful handling and maintenance, furniture can become damaged due to various reasons, such as mishandling during transport or manufacturing defects.

If you find yourself in this unfortunate situation where your furniture is damaged, it is important to report the issue to the furniture retailer or manufacturer as soon as possible. In this article, we will guide you through the process of reporting damaged furniture here at Furniture Fair.

While we strive toward excellence in delivery standards, we want you to be prepared for the steps you should take if your furniture is accidentally damaged during delivery. This article will cover how to check for damage, report the damage to Furniture Fair, and what to expect throughout the process.

By following the steps outlined in this article, you can ensure that your damaged furniture is promptly addressed and resolved by Furniture Fair. Read on to learn the steps you can take to make sure you get the best customer service for your issue.

The first step to reporting furniture damage is to assess the damage sustained during delivery. Is the damage a few marks from scraping against an object, or is it much more severe damage? Scrapes, scratches, and severe damage should be reported and assessed as soon as possible.

Find out if the structural integrity of the item has failed or if the damage is on the surface only. Once you've established the extent of the piece's damage, you are ready to move on to the next step, documenting the damage.

Now that you've assessed the damage, you will need to document it so that you have a record of the damage and a reference for the customer care department. Take a photo of the damage so that you can send in pictures to customer care and so that you will have a record for yourself.

Once you've documented the damage, take a photo of the entire piece of furniture so that the damage scale is easy to determine. Then take an additional photo of anything that can help resolve your claim faster. Now you will be ready for the next step in the process.

Now that you have assessed and recorded the damage to your furniture from delivery and found the order number on your receipt, you can contact Furniture Fair's customer care department. Contact customer care through our website, by email at customercare@furniturefair.net or by calling (513) 874-5553 and pressing option 2 during regular business hours.

Our customer care department will gather your information and take the necessary steps to resolve your furniture damage. We want to make your experience as convenient and satisfying as possible.

That's it! Your part of the process is over, and our customer care department will contact you and make sure that you are taken care of. Once you've assessed the damage, taken photos, and got ahold of customer care, the hardest part is over! Sit back and relax.

If you've ordered furniture and are looking for ways to prevent your furniture from getting damaged during delivery, check out this article on ways to prepare your home for furniture delivery.

If you are in Cincinnati, Dayton, or Louisville looking for some new bedroom, living room, dining room, or office furniture, consider visiting Furniture Fair. We've been in business for over 50 years now, and we have the areas guaranteed lowest price. Stop in today at one of our 11 locations or shop online!