Q. How does a Furniture Fair customer apply for SnapExpress?
A. Furniture Fair will text an application link from their portal or have the customer (that's you!) text your Merchant ID 37386 to shop online or 48078 to shop in-store to get started.
Q. What is a virtual card?
A. SnapExpress creates a virtual card that allows your customer to complete their lease-purchase.
Q. Is the virtual card a credit card?
A. No. It’s a one-time-use virtual card that allows customers to complete their lease-purchase.
Q. How does a Furniture Fair associate use your virtual card for payment?
A. We ask you for the 16-digit number and hand key it into our credit card terminal at the register. Standard card not present rates apply.
Q. What information is needed in the invoice portion of the process?
A. We just need a short description for each leased item. This can include details like brand, color, size, SKU, etc. Don’t worry about adding things like taxes, delivery charges, or other fees.
• Brown leather sectional
• Goodyear tires 205x55x16
• Maytag washing machine, white
• Purple 4 mattress, king
Q. How do I process a return?
A. All returns should be made to the original form of payment. The customer will need to access the virtual card using a link sent via text or email when they were approved. This link can always be re-sent by our customer service team. Snap will update the customer’s account once the return is fully processed.