Mixed Experience, but Happy with the Final Lamps
"The second set of lamps were exactly what I expected and look great. Unfortunately, the first set was a big disappointment — they arrived scratched, with one dented, and the box itself was damaged. I questioned the condition at pickup, but the warehouse staff assured me they were fine, which was not the case. On the positive side, the return process was simple and stress-free thanks to Furniture Fair’s customer service team. They arranged for replacement lamps to be delivered within a few days at no extra cost, and the delivery driver was excellent. Overall, I give 5 stars to the lamps themselves, the staff who helped with the return, and the delivery service. The warehouse, however, deserves only 1 star for sending out damaged products and dismissing my concerns"