Trouble with delivery/building
"We had to redo the bed after it was delivered and set up. The screws were never tightened and the entire bed was unstable. I tried calling customer service and they were so rude. They transferred me to the store after I asked to speak with a supervisor. We were then hung up on. Called back a second time and spoke with someone new who was extremely rude and argued with me. I asked her to stop arguing with me and to transfer me. When the store manager, Mary, answered she apologized for hanging up on me and said how she tried to contact us back but couldn’t. She was kind and understood our dilemma and said she’d call the delivery guys and call me back. She never called back. The delivery guy called back and told me he didn’t know what I was talking about and he’s call the store. Mary never called back but started texting me instead. Absolutely nothing was resolved and we had to drive to Lowe’s to purchase hardware ourselves to make the bed safe and sturdy."