Customer Account

To better assist our customers in making informed decisions about their furniture needs, we have created the Furniture Fair Wish List. It is a personalized online service tailored specifically to you. Select the furniture and accessories to customize the perfect look for your home. With a Wish List Account, our Internet Services Director will

  • Personally notify you of any price reductions on your Wish Listed items
  • Let you know if any items on your list become discontinued so you can attain that item before it is too late.
  • Alert you to advance notice of special events only for you, our Wish List customer.
  • Answer any questions you have regarding availability, measurements, and other related items in the collection.
  • Arrange appointments with our knowledgeable Product Specialists or Interior Designers who can assist you in making those final decisions to turn your home into a showplace.

This is not a computer generated email service; this is an actual dedicated person to make sure the focus is on YOU the individual. At Furniture Fair you get personalized service from your very first point of contact.

We understand that as an online customer you are searching for the best merchandise for the best value. We know how frustrating it can be to get answers to your questions in a timely fashion; that is why we go above and beyond to get you the information needed to make an educated buying decision.

At Furniture Fair we believe in bringing great furniture values to you at a fair price with online service that is second to none. Check out what some of our customers have to say about our online services.


Customer Testimonials:

This customer needed help with an ottoman to match a sectional they had purchased earlier. Our Internet Services Director assisted them and they were very happy.

We purchased, and picked-up, the ottoman yesterday. It looks perfect with the Bernhardt Van Gogh sectional that you delivered last week.

Thanks for all your assistance!

K. I.

This customer was contacted about a price reduction on their wish list and ended up getting more merchandise after our Internet Services Director assisted them in making a better buying decision.

Ah okay after thinking about it that sounds like a deal that I can not refuse. Lol Is it possible we can go ahead and tack that onto my ticket? I promise I will leave you alone for the day. Have a great one!

Thank you, you are the best!

J. C.

This customer drove all the way from Tennessee to Hamilton Ohio to make a purchase, because of the service we provided online to them.

Thank you so much for answering my e-mail. We should be in Hamilton either Thursday or Friday. I would like to pick up this bookcase at your store in Fairfield... I hope it is already put together.......lol

You can call me at home 865 XXX-XXXX or my cell phone 865 XXX-XXXX
Please make sure it is the --W30xD14xH36...

Thank you for all your help, Take care and have a great day

Sincerely R. B.

This customer drove in from Pennsylvania to make a purchase for her mother because the service we provided to them left such a great impression.

Thank you for all of your help. We went to the store and your fabulous salesman, deliverymen and company as a whole were terriffic!!!!!!!!!!! We bought a sofa, chair and coffee table. You have a beautiful store and much to choose from...I was so relieved to find a company that cares about the customer. Thanks to everyone who worked so hard to make this happen....

My husband and I just bought a cabin south of Wheeling WV....do you deliver that far????

Kudos to your employees..
T. S.

This customer was so completely satisfied with the online service

Thank you so very much not only are you the best salesperson but you are more than that! You go above and beyond to achieve the ultimate goal of good customer service/satisfaction and to get the customer exactly what they want and you go the extra mile to fulfill their need. I can't thank you enough!

One more request please, can you send a picture of everything I have put in lay-a-way. I accidently erased it all.

R. W.

This customer wrote and asked a question about which TV console would work best for them. Our quick response was a big hit.

We just got home from purchasing the TV Console and also purchased a small chest.

Thank you for your immediate response to my email.

S. C.

Returning Wishlist Customers


New Customers