Furniture Fair

My little dog would like to thank Xandria.  When I told her that my  little dog hurt her shoulder jumping off my bed because the frame was too high, Xandria found a lower frame and exchanged it.  Now my dog and I are both happy.

Thanks again

I just wanted to thank you for all your help.  I stopped over at the Eastgate store and purchased the mirror.  I had the choice of taking the floor model or waiting for the shippment and I am going to wait to see if the item comes in on time.  I am very grateful that you took the time to research this for me.  In the future I will always look here first before buying elsewhere. 

Thank you again, 

wow!! thanks!! I really wish I would have waited and just came to your store! ... Cant wait til Saturday! Thank you for all your help!

 

Hi Xandria...  thanks for the reply.  I hadn't planned to buy from Furniture Fair, because the  website didn't show prices or delivery info.  However, your reply made the difference.  I went to Furniture Fair Florence on Saturday, and bought the futon.
 

This will work great. Thank you so much again, you have made this process so much easier than I could have ever dreamed it would be.

Sincerely,

Hi Xandria,
Thank you for you help.  With the information you sent we ought to be able to find a chair that'll fill my mother's needs.  You are a dear. 
 

I just wanted to let you know that Xandria helped me find a lamp I had been searching for. Even after learning it had been discontinued she went above and beyond to help me. It is so nice to run across truly exceptional people. She was so considerate. I can not say enough nice things about her. She got me my lamp!, Thank you so much.

Xandria, I went to Furniture Fair - tri county over the past weekend.  Thanks to your great advice I purchased the Expedition 2 bed; and three brookhaven captain's bed. ( at the time the other choices were not on the floor, so I adjusted my choices.)

Thanks for all your patience in answering my many questions! You made my trip short and simple.

Hi Xandria,

You couldn't have been more helpful.

Thank You!

Xandria, You were awesome. It worked out beautifully for me. I look forward to my new furnishings. As I said, that is the way I like to do business. Thank you for working with me. I am sure our paths will cross again. I will always bring my business to you.

PS-I will send a note off to your bosses

Thank you Xandria - I really appreciate the time you took to help me.

After picking my bed up on 2/21 the frame was bent. So they told me i could come back the next day and they would have me a replacement. The store mamager contacted me from the Cold Springs location. They not only got a replacement for me but they delivered it and set it up. Alex was a very nice and very helpful. He not only set the bed up for me but also removed all trash. I was not happy in the beginning but i am so pleased of the service and the perfessionaL service that Alex assisted me with. THANKS ALEX!!!!You made a difference in my purchase.

Thank you for your wonderful customer service at your Eastgate, OH location. Mr. Crist helped my family and I to obtain a beautiful set of leather furniture that we absolutely adore. He worked with us to ensure that we were 100% satisfied with our purchase, making our shopping experience easy and satisfying. I will definately recommend this dealer to all of my friends and family in the market for new furniture.

Kim K @Fairfield was profressional, friendly, and very helpful. She is a KEEPER! Wonderful personality,and sounded very happy to help me.

Thank You Kim!

Your salesperson, Xandria, has gone way out of her way not once but several times to solve what I thought were insurmountable problems.

Don't let her go and I think she should get a big promotion.  She knows all the products you sell and how to put everything together to make the customer happy and come back for more.

Please tell her how grateful I am for her assistance.  As long as she is there, Furniture Fair will be my only furniture store.

Time in an time out, Kelly Wynne provides excellent service in a professional and prompt manner. Though there are never ending resources to purchase furniture from, my family and I will continue to exclusively buy all of our furniture from Furniture Fair as long as Kelly is a part of the team. We hope that FF recognizes how great of an asset Ms. Wynne truly is! Thanks again for the quality service and furniture!

Gary has just left my home and I wanted to say what a great technician he is. I am so extremely pleased by the experience.

I want to thank Furniture Fair as a whole for such great service. My experience here was like the old days when customer service meant so much more. I will continue to shop with you in the future.

I took delivery today and had to call to tell how very pleased I am with the whole experience. I am  completely satisfied with my merchandise. The unexpected purchase of my dining set looks fabulous with the rest of my decor. I wants to thank my salesperson, Janis Tibbs & Mary Bowmer for their patience, friendliness & professionalism. I cant say enough about the delivery guys in truck 7. They took care to not track dirt on my floors and they were very careful & professional in the way that they treated
the merchandise and my home.

Thanks!

We had a wonderful experience with Furniture Fair, from start to finish. We went to the location in Florence off of Spiral Drive. Patrick was our sales asociate. He was considerate, helpful, knowledgeable, and really catered to our individual needs. I work in customar service, and I must say, I was really impressed with how I was treated at Furniture Fair. We will be back, for sure!

Greetings, 

Your store is listed among my favorites, I just love to walk around and sightsee.

Best regards,

I was very happy with my recent experience at Furniture Fair. I was there to purchase a casual dining set. I had picked out a few online to look at in the Fields Ertel store. Dinara met us and was really helpful in listening to what I was looking for, and offering me many choices based on what I told her I wanted. She even handled another customer who arrived shortly after me without making me feel neglected. She was awesome and made things go very smoothly. I'll definitely use Furniture Fair in the future.

Dear Mr. Daniels,

Just wanted to let you know what a great experience it was to shop at your store on Fields-Ertle Rd. My girlfriend and I were able to purchase much more than we ever expected. We must have walked around the entire store about four times before we decided on what we wanted. Our sales-person was Dinara Kurmanova she was there to help us and answer all of our questions. She was fantastic and so nice and helpful. We didn't get this type of service at another funiture store we were at. Maybe it was because we are young.

Thanks again! 

Just wanted to drop you a line to let you know how much I have been enjoying the furniture I purchased from you. I love your new advertisments featuring "Made in America" and will definintely be coming back to you when it's time to "Buy American." And, your delivery people are AWESOME!!! Thanks!

Thanks to Steve Schaeffer for spending so much time with my family while I was trying to decide on both a dining room set and a reclining chair. Ultimately, I did not buy the dining set but I did buy the chair and I love it! Thanks, so much for taing the time to answer all of our questions.

We've just purchased a living room group and wanted to say that the customer service that our salesman, Pete Agricola, gave us was outstanding. He was very helpful, never pushy, and very patient during our many visits to the Eastgate store. We will definitely shop Furniture Fair again and will recommend to all our friends to do the same. We will also recommend that Pete be asked for as the salesman of choice.

Cyndi McMillin was very helpful, patient and not pushy as well as a pleasure to work with.

For your loved ones that need medical chairs and great service.. Furniture Fair is the best place to go ..their prices and service are more reasonable and reliable than most medical supply stores plus they are local and friendly...best person to ask for is Jasmine... salesperson..

You have a very nice store and my experience with Zack Hile was great. I was able to make my selection with no pressure.

It was such a pleasure to come into the Eastgate store and work with Jenny Wynn, her daughter Kelly and Pete Agricola. Everyone I came in contact with was wonderful and I would recommend them to everyone.

Thank you Furniture Fair for the great home makeover prize! The Employees at the Florence location are FANTASTIC!!!!

The assistant manager Chip and our salesman Doug Ashcraft were both very helpful, and our entire family appreciates the great job. They worked with not only me and my wife, but our son and future daughter-in-law to find the right furniture for all of our needs.

Thank you again for running this contest, and we will be recommending Furniture Fair to all of our friends and relatives!!
 

I would like to give a big thanks to several on the team @ your store in Erlanger. I came in earlier this week looking for a part to a recliner. I was greeted by Jennifer, who quickly took me to someone who knew what I needed. Not sure his name, but I believe someone who may do furniture assembly. He thought that there was the part at the warehouse, but he knew exactly what I needed. And Zach called me today to come pick it up. I have needed this part for close to 2 years. I have contacted the manufacturer twice, with no response. I did not even buy this recliner from Furniture Fair, I purchased it from Lazarus a time ago. Needless to say, Furniture Fair just became the #1 spot I will go next time I need furniture!

Sincerely,

What a great experience I had at the Fairfield Furniture Fair location. I had such a poor experience over at the new furniture home store at Tri County and came here in a foul mood. However, Gary Marsh and Karrie Tracy were absolutely the greatest sales people I have ever worked with. I will be back to purchase more and will be looking for Karrie.

We visited the Florence store and had the pleasure of meeting and working with Jessi Curliss. She was a very knowledgeable and friendly sales person. We've shopped around a bit and she was by far the best salesperson we've dealt with at a furniture store. Actually, right before our purchase we were at a furniture home store and left the store because the service was so poor. We went to your store and Jessi was great! Great job Jessi....give the girl a bonus!

Nina Ramey is a great sales person, I am the manager of Metro Auto center and the reason I purchased here is because of how nice and friendly Nina is. I love all of the furniture you sell and you have gone above and beyond as a company to take care of me.

Steve Schaefer is the nicest salesperson that I have ever had. He was so polite and helpful and walked me to the door. He did a very good job.

My husband and I recently purchased two mattress sets and two recliners at Furniture Fair. Our salesperson was Deborah Powers at the Eastgate office. What a wonderful shopping experience! There was no "hard sell" and we were not sure we actually were ready to buy. Deborah took her time and showed us various purchase alternatives. Within one hour we were ready to buy. Deborah was a very professional sales person, but she was very friendly and helpful. And, fun!

We purchased a houseful of furniture from Furniture Fair when we built a new home in 1998. That's why we went back last Tuesday.

Our furniture was delivered by Dan and Kevin this morning - right on time. The order was correct and the set up and cleanup was perfect. Dan and Kevin also did a great job.

Thanks for doing it right the first time!

Deborah went out of her way to help me.  I am handicapped and cannot make it out to the store.  I saw a bed I wanted in an ad and Deborah not only helped with the bed but she also sent out sheets and a comforter set and her bed looks just beautiful!  You have earned my GOLD STAR!

Just want to let you and Mr. Groll know that the sleigh bed we purchased looks great and is much better quality that the price, in our lighting, strong daylight it actually looks fine with the Thomasville chest of drawers.

Thanks to you both for taking care of this situation.  We certainly will be looking there with any furniture purchases.

I would like to take this opportunity to express our thanks for the wonderful shopping experience we had at your store.  My husband and I shop often at your Colerain Avenue location, and we have always been pleased with the customer service received and the products we purchased.  This past
weekend, we were once again impressed with the service we received.

Todd Newton went out of his way, and could not have been nicer, in helping us find a sofa for our great-room.  We had some specific need and wants for the sofa (i.e. fabric color and material, size and shape) and Todd helped us find a perfect match.  The fabric on the display model was not the type of material that would work well for our needs, but Todd called the Manufacturer's Rep, and they were able to offer another selection that worked completely.

As a business owner, in a customer service driven field, I can truly appreciate when a sales professional such as Todd Newton goes out of their way to help a customer.  In a time when customer service is lacking or non-existent in most retail operations, Furniture Fair has not compromised or relinquished the principles of excellent service.

Thank you for the delightful shopping experience, and a special thank you to Todd Newton for all his help

Great! I have had 2 recent deliveries of furniture and both times the men were very friendly and helpful.  It's a pleasure to have friendly people doing their job.  As well the sales people aren't pushy and that's what keeps me coming back to your store. Also Sandy in the office was very courteous and changed my order when I discovered I ordered 1 too many end tables.

Thanks from a satisfied customer!

I am so pleased with the Chad and Mike, they did a wonderful job!

We were very pleased with our furniture and the delivery service we received. Thanks again Jason and Josh.

I want to say what a great job Truck 2 did on the delivery today. The guys went over and above my expectations and I will continue to shop with Furniture Fair because my experience has been AWESOME!!!!

Great job was done on my delivery, even in the hot weather they were great.

The delivery team was very polite and professional and made sure everything was exactly where my wife wanted it.

Jason and Josh were extremely professional and efficient; The best delivery service I have ever had. They went above and beyond what was required of them and I really appreciated it.

Customer Atwater came in to the Fairfield office and raved about the service he received on his delivery. He said that Tyler was so nice and so helpful. He even just jumped right in to help Mrs Atwater with something that she did not even ask for help with.

The delivery guys were very professional and very appreciative for our business.

They were the best delivery team I have ever had the pleasure of dealing with!

The truck drivers were very careful, professional, and friendly.  We will be back!

The two men who delivered everything were polite and careful and nice to talk with!